Social media is a very powerful channel which can help with the development of company image. But businesses have to be attuned to it in order to benefit from it. “The customers have come to expect the right answers to all their questions, concerns and suggestions. The faster service, the more loyal and trustworthy the […]
Reputation can be protected by companies responding quickly and empathically to customer complaints, and leveraging any complaints received as learning opportunities and service enhancements. Complaints will not only give you a glimpse of how your products and services are being received by the customer, but it will also save you money in the long run […]
Customers want the option to engage with brands through channels of their choosing and on their terms. Companies that implement multi channel customer support strategies can meet this demand while creating exceptional CX experiences for their customers. Customers expect businesses to provide support across a range of channels – email, phone callbacks, live chat and […]
The basic definition of a business is an activity that produces goods or services for profit. A business can provide goods or services in return for payment, but it does not necessarily have to earn profits. The primary purpose of any business is to generate wealth. A business can be a sole trader, a partnership […]
